This is caused by light shining at the padcaster lens – it’s like a lens flare in a conventional camera but in this case the iPad body casts a reflection.
If you can control your lighting than simply point them away from the iPad, but if you cannot always control the lighting for your shoot, you’ll need to block the light.
We are currently making a small black cover for the part of the iPad that shows through the black aperture hole of the insert and as soon as we have them and will offer them to any customers experiencing this issue.
Also, if you don’t require it for your shoot, simply removing the wide lens solves any issue.
If you’re using the built in iPad camera app, it does not allow live monitoring of your audio while recording.
We strongly recommend downloading either “Movie Pro” or “Filmic Pro” from the App Store and trying those. Not only do they support live monitoring, but they have a ton of very useful features like manual audio level control, focus and exposure control and many more.
If that does not solve the problem, contact customer support at firstname.lastname@example.org
We recommend downloading Filmic Pro, MoviePro, or Filmakr
It is included, pre-installed and is attached to your lenscaster bracket.
Use a lens to achieve either a wider or tighter field of view without needing to use the digital zoom, which can lessen the quality of the image.
We recommend using a telephoto lens with no more than a 2x magnification.
The JAM can provide slightly better sound quality, as well as the added versatility of an external gain control dial.
It depends on the program. Most apps record either to their own app library and can be offloaded inside of iTunes, or to the iPad’s Camera Roll where it be offloaded via the Image Capture application that comes standard on all Macs.
To get it in, Carefully Insert one end of iPad under lip. Next, Press the outside face of the Padcaster and work all four sides in securely along corners and edges of iPad. NOTE: Do not force the iPad in. Excessive pressure could result in glass cracking. To remove it, carefully Press the outside face of the Padcaster while holding the frame. Only press on the face if you intend to remove your iPad. Mishandling could result in the iPad coming out unexpectedly.
Screw the tripod baseplate into the bottom of the Padcaster, then attach whole unit onto the tripod.
Yes. As long as the port is open, you may plug it in or attach a portable charging device to the Padcaster and use that.
We recommend using iMovie, Pinnacle Studio, or Adobe Clips.
An LED helps when filming conditions are darker. We sell the PadcasterXP-38 light for your convenience.
Padcaster fits iPad 2-4, Padcaster Air fits iPad Air 1, Padcaster Air 2 fits iPad Air 2, Padcaster Pro fits iPad Pro 9.7″, Padcaster Mini fits iPad mini 1-3 and Padcaster Mini4 fits Pad mini 4.
We recommend using Teradek’s Live:Air app for professional live streaming events or Facebook Live for faster “on the fly” live streaming. You can see a video about live streaming HERE
Yes, any lens with a 58mm or 72mm rear thread, or you can convert lenses with different threads by purchasing a step up or down ring to convert to 58mm or 72mm
Yes but it will require a depth-of-field adapterDepth-of-Field PDF
At a minimum, we recommend purchasing the Padcaster which comes with our Microphone and Lens. You can just buy the frame and/or case, but without a Microphone and Lens, you won’t be leveraging all the capabilities of the Padcaster.
We will be offering a Padcaster shade soon. We also suggest turning the iPad brightness all the way up.
It screws into any of the ¼-20 threads on the Padcaster frame, and can mount microphones, lights, and other accessories.
Domestic is usually UPS ground and no more than a few days, international is generally 1-2 weeks. For faster shipping options email email@example.com